FAQ

1️⃣ How do I place an order?

Browse products, add items to your cart, and proceed to checkout. Follow the steps to place your order securely.

2️⃣ What payment methods do you accept?

We accept multiple secure payment options, including:

• UPI

• Debit & Credit Cards

• Net Banking

• Wallets

• ✅ Cash on Delivery (COD) (available on selected products & locations)

3️⃣ Is Cash on Delivery (COD) available?

Yes 👍
COD is available on selected products and locations.
Availability will be shown at checkout.

4️⃣ How long does delivery take?

Orders are delivered within 5–10 business days, depending on your location and courier partner.

5️⃣ Can I track my order?

Yes. Once your order is shipped, tracking details will be sent via SMS or email.

6️⃣ What is your return policy?

Returns are accepted within 7 days of delivery for eligible products.

Please ensure:

• Product is unused

• Original packaging is intact

👉 Refer to our Return & Refund Policy for details.

7️⃣ What if I receive a damaged or wrong product?

Contact us immediately with photos at support@heartofsea.com.
We’ll resolve it as quickly as possible.

8️⃣ Do you ship across India?

Yes, we currently ship all over India.

9️⃣ Is my payment information safe?

Absolutely. All online payments are processed through secure third-party gateways, and we do not store any card or UPI details.

🔟 How can I contact customer support?

📧 Email us at support@heartofsea.com
⏱ Response time: 24–48 hours