Privacy policy

Effective Date: 13/07/2026

At Heartofsea, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping Address

  • Billing Address

  • PIN Code

  • Payment Information (processed securely through our payment partners)

Order Information

  • Products purchased

  • Order history

  • Delivery preferences

  • Refund or return requests

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Cookies and similar technologies

  • Website usage and analytics

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Deliver products to your address.

  • Process payments securely.

  • Send order confirmations and shipping updates.

  • Respond to customer support requests.

  • Improve our products and services.

  • Prevent fraud and unauthorized transactions.

  • Comply with legal obligations.

  • Send promotional emails or offers (only where permitted by law or with your consent).

3. Payment Security

We do not store your complete credit or debit card details.

Payments are processed through secure third-party payment gateways that use industry-standard security measures to protect your information.

4. Cookies

Our website uses cookies to:

  • Remember your preferences.

  • Keep items in your shopping cart.

  • Improve website performance.

  • Analyze website traffic.

  • Enhance your shopping experience.

You can manage or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary, such as:

  • Payment gateway providers

  • Shipping and logistics partners

  • Technology and website service providers

  • Government authorities when required by law

These parties receive only the information necessary to perform their services.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain your information only for as long as necessary to:

  • Process your orders.

  • Provide customer support.

  • Comply with legal, tax, and accounting requirements.

  • Resolve disputes and enforce our policies.

8. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update your account details.

  • Request deletion of your personal information where legally permissible.

  • Opt out of promotional communications.

To exercise these rights, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

The updated version will be posted on this page with the revised Effective Date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Business Name: Heartofsea

Email: Support@Heartofsea.com

Business Address: Hyderabad, India.

Thank you for trusting Heartofsea. Protecting your privacy is important to us, and we are committed to handling your information responsibly.