Effective Date: 13/07/2026
At Heartofsea, we understand that you may need to cancel an order. Please review our cancellation policy below.
1. Order Cancellation by Customer
You may request cancellation before your order has been packed or shipped.
Once the order has been dispatched, cancellation may no longer be possible.
2. How to Cancel
To request an order cancellation, contact our customer support with:
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Order Number
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Full Name
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Registered Email Address
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Reason for Cancellation
Our support team will confirm whether your order is eligible for cancellation.
3. Refund for Cancelled Orders
If your cancellation request is approved before shipment:
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Prepaid orders will be refunded to the original payment method.
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Cash on Delivery orders will simply be cancelled, as no payment has been collected.
Refund processing timelines depend on your payment provider or bank.
4. Cancellation by Us
We reserve the right to cancel an order due to:
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Product unavailability
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Pricing errors
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Payment verification issues
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Suspected fraudulent activity
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Incorrect customer information
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Legal or regulatory requirements
If payment has already been received, the applicable refund will be processed.
5. Contact Us
If you need assistance regarding order cancellation, please contact us:
Business Name: Heartofsea
Email: Support@Heartofsea.com
Business Address: Hyderabad, Telangana, India.