Frequently Asked Questions

1. How can I place an order?

Browse our products, add your desired items to the cart, proceed to checkout, enter your shipping details, choose a payment method, and place your order.

2. Which payment methods do you accept?

We accept:

• UPI

• Credit Cards

• Debit Cards

• Net Banking

• Popular Digital Wallets

• Cash on Delivery (where available)

3. How long does delivery take?

Most orders are delivered within 2–7 business days, depending on your location.

4. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email or SMS (where available).

5. Can I cancel my order?

Yes, provided your order has not yet been packed or shipped.

6. Do you accept returns?

Yes. Eligible products can be returned according to our Return & Refund Policy.

7. When will I receive my refund?

Approved refunds are generally initiated within 5–7 business days after the returned product has been inspected.

8. What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

9. Do you ship across India?

Yes, we deliver to most locations across India.

10. How can I contact customer support?

Email: Support@Heartofsea.com

Our support team aims to respond within 24–48 business hours.