Return & Refund Policy

Effective Date: 13/07/2026

At Heartofsea, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 3 days of receiving your order if:

  • The product is damaged during delivery.

  • You received the wrong product.

  • The product has a manufacturing defect.

  • The product is missing parts or accessories.

  • The product is significantly different from its description.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be returned with all original packaging, tags, manuals, accessories, and invoices (if applicable).

  • Not show signs of misuse, damage, or alteration after delivery.

2. Non-Returnable Items

The following products are generally not eligible for return unless they are damaged, defective, or incorrect upon delivery:

  • Personal care and hygiene products

  • Beauty products that have been opened or used

  • Innerwear and intimate apparel

  • Customized or personalized products

  • Gift cards

  • Digital products or downloadable content

  • Perishable goods

  • Products marked as "Non-Returnable" on the product page

3. Return Request Process

To request a return, please contact our customer support with:

  • Your Order Number

  • Your Name

  • Registered Email Address

  • Reason for the return

  • Clear photos or videos of the product (if damaged, defective, or incorrect)

Our support team will review your request and provide further instructions.

4. Return Approval

All return requests are subject to verification.

We reserve the right to reject returns if:

  • The return request is made after the eligible return period.

  • The product has been used, damaged, or altered by the customer.

  • The product does not meet the return eligibility requirements.

5. Refunds

Once the returned product is received and inspected, we will notify you of the outcome.

If approved, the refund will be processed to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

Shipping charges, if any, are generally non-refundable unless the return is due to our error or a defective product.

6. Cash on Delivery (COD) Orders

For Cash on Delivery orders, approved refunds may be processed via bank transfer, UPI, or another suitable payment method after the required details are verified.

7. Exchanges

We may offer replacements or exchanges for eligible products that are:

  • Damaged

  • Defective

  • Incorrectly delivered

Replacement availability depends on stock availability.

If the requested replacement is unavailable, a refund may be offered instead.

8. Return Shipping

If the return is due to:

  • A damaged product

  • A defective product

  • An incorrect item sent by us

We will arrange the return pickup where available or reimburse reasonable return shipping costs if applicable.

For returns requested for other eligible reasons, return shipping charges may be the customer's responsibility, unless otherwise stated.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. Please refer to our Cancellation Policy for more information.

10. Refund Timeline

After your return is approved and received:

  • Inspection is generally completed within 2–5 business days.

  • Approved refunds are usually initiated within 5–7 business days.

  • The time taken for the refund to reflect in your account depends on your bank or payment provider.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

Business Name: Heartofsea

Email: Support@Heartofsea.com

Business Address: Hyderabad, Telangana, India.

Thank you for shopping with Heartofsea. We appreciate your trust and are committed to providing a smooth and fair shopping experience.