Effective Date: 13/07/2026
Thank you for shopping with Heartofsea. We strive to deliver your orders safely and on time across India.
1. Shipping Locations
We currently ship to most locations across India.
At this time, we do not offer international shipping unless otherwise stated on our website.
2. Order Processing
-
Orders are processed within 1–3 business days after payment confirmation.
-
Orders placed on Sundays or public holidays will be processed on the next business day.
-
During sales, festivals, or high-demand periods, processing times may be slightly longer.
3. Delivery Time
Estimated delivery times are:
-
Metro Cities: 2–5 Business Days
-
Other Cities & Towns: 3–7 Business Days
-
Remote Areas: 5–10 Business Days
These are estimated timelines and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer free shipping on selected products or orders above a specified value.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (where available).
You can use this tracking number to monitor your shipment through the courier partner's website.
6. Delivery Attempts
Our courier partners may make multiple delivery attempts.
If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us.
Additional shipping charges may apply for re-delivery.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
8. Damaged Packages
If your package appears damaged during delivery:
-
Take photos before opening the package.
-
Contact us within 48 hours of delivery.
-
Keep all packaging materials until the issue is resolved.
9. Delayed Deliveries
While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.
We appreciate your patience and understanding in such situations.
10. Contact Us
For shipping-related questions, please contact us:
Business Name: Heartofsea
Email: Support@Heartofsea.com
Business Address: Hyderabad, Telangana, India.