Effective Date: 13/07/2026
Welcome to Heartofsea. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
1. Eligibility
By using our website, you confirm that:
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You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
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The information you provide is accurate, complete, and up to date.
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You are legally capable of entering into a binding agreement.
2. Products and Availability
We offer a variety of products, including but not limited to:
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Men's, women's, and kids' clothing
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Electronics and accessories
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Home & kitchen products
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Beauty and personal care items
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Toys and lifestyle products
All products are subject to availability. We reserve the right to discontinue or modify products, descriptions, prices, or specifications at any time without prior notice.
3. Pricing
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All prices are displayed in Indian Rupees (INR).
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Prices include applicable taxes unless stated otherwise.
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Shipping charges, if any, will be displayed during checkout.
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We reserve the right to correct pricing errors and cancel orders placed at an incorrect price. If payment has already been made, any applicable refund will be processed.
4. Orders
When you place an order:
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You agree that all information provided is accurate.
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Your order is subject to acceptance and availability.
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We may refuse or cancel an order due to stock unavailability, payment issues, suspected fraud, incorrect pricing, or other legitimate reasons.
If your order is cancelled after payment, the applicable refund will be processed according to our Refund Policy.
5. Payments
We accept secure payments through authorized payment providers, including:
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UPI
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Credit Cards
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Debit Cards
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Net Banking
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Digital Wallets
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Cash on Delivery (where available)
Your payment information is processed securely by our payment partners. We do not store your complete card details.
6. Shipping and Delivery
Estimated delivery times are provided for convenience only and may vary depending on:
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Delivery location
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Courier partner availability
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Weather conditions
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Public holidays
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Other unforeseen circumstances
We are not responsible for delays beyond our reasonable control.
7. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.
Products may need to meet eligibility requirements, such as being unused, in original condition, and returned within the applicable return period.
Certain products, including personal care items, customized products, intimate wear, software, and other specified categories, may not be eligible for return unless they are defective or damaged.
8. User Conduct
You agree not to:
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Use the website for unlawful purposes.
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Provide false or misleading information.
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Attempt unauthorized access to our systems.
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Introduce viruses, malware, or harmful code.
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Interfere with the website's operation.
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Abuse promotional offers or discounts.
Violation of these Terms may result in suspension or termination of your access to the website.
9. Intellectual Property
All content on this website, including text, graphics, logos, images, icons, product descriptions, designs, and software, is owned by or licensed to Heartofsea and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use any content without prior written permission.
10. Limitation of Liability
To the maximum extent permitted by applicable law:
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We are not liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
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Our total liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.
Nothing in these Terms excludes liability where such exclusion is prohibited by law.
11. Warranty
Where applicable, products covered by a manufacturer's warranty will be subject to the manufacturer's warranty terms.
Unless expressly stated, Heartofsea does not provide any additional warranties beyond those required by law.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Force Majeure
We shall not be responsible for any delay or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, pandemics, government actions, strikes, transportation disruptions, internet outages, or similar events.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.
15. Changes to These Terms
We reserve the right to modify these Terms at any time.
Updated Terms will be posted on this page with the revised Effective Date. Continued use of the website after such changes constitutes your acceptance of the updated Terms.
16. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Business Name: Heartofsea
Email: Support@Heartofsea.com
Business Address: Hyderabad, Telangana, India.
Thank you for choosing Heartofsea.